RETURN POLICY

Our policy lasts 3 days. If 3 days have gone by since receipt of your purchase, unfortunately we will not offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Certain goods such as masks, serums, wigs & extensions cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

ADDITIONAL NON-RETURNABLE ITEMS:

  • Gift cards
  • Downloadable software products
  • Health and personal care items
  • All human hair and non-human hair extensions and/or wigs

To complete your return, we require a receipt or proof of purchase. The responsibility of paying for the return will fall on the customer.

Please do not send your purchase back to the manufacturer. This will void your eligibility for a return immediately.

 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that all returns are subject to a 40% restock fee, which will be deducted from the original price of the purchase price, excluding delivery.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at primeimportsza@gmail.com.

 

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at primeimportsza@gmail.com and send your item to: 13 Almond Street, Three Rivers, Vereeniging, Gauteng, South Africa, 1929

 

SHIPPING

To return your product, you should mail your product to: 13 Almond Street, Three Rivers, Vereeniging, Gauteng, South Africa, 1929

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.